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Business ReviewFinancial ReviewInformation for shareholders

Board of Directors Report
Financial Statement Principles
Consolidated Income Statement
Consolidated Balance Sheet
Consolidated Cash Flow Statement
Finnair Oyj Income Statement
Finnair Oyj Balance Sheet
Finnair Oyj Cash Flow Statement
Notes
Shares and Shareholders
Proposal Concerning Disposal of the Profit
Statement of the Supervisory Board
Auditors Report
Key Figures 1998/99-2002
Formula for ratios

Travel Services

The division consists of the Group's domestic and foreign travel agency operations as well as the operations of the reservations systems supplier Amadeus Finland Oy.

Turnover for travel agency operations rose by 4.7 per cent to 98.1 million euros. Profitability remained at nearly the previous year's level, while the operating profit was 3.5 million euros (3.8 million). The Group's travel agencies have increased sales of tailored leisure-travel trips in particular, while the levying of service and transaction fees is becoming increasingly common.

Support Services

Those functions which support Group business operations, such as various financial and personnel management services, come under the Support Services division. In addition, the Group's property holdings and the management and maintenance of properties relating to the Group's operational activities, as well as office services, are functions of this division.

Most of the data management services that previously belonged to the Support Services division have been purchased since August 1, 2002 from the joint venture company of IBM and Finnair, which started operating on that date. Mainly as a result of this, turnover for the Support Services division fell by 25.3 per cent to 72.5 million euros. Turnover is made up almost entirely of sales to other units of the Group. The operating loss, excluding capital gains, was 16.3 million euros (1.1 million profit).