Electronic services, which facilitate travelling and work on automatic check-in machines at airports, the Internet and mobile phones, have been introduced. The electronic flight ticket is used by over 50 per cent of passengers travelling on domestic flights.

Finnair's electronic operations and services were recognized in the summer in the Airline Strategy Awards competition. The award was granted for Finnair's pioneering work in utilizing technology to improve profitability and cut costs.

Cooperation With Other Airlines

The US Department of Transport (DOT) has granted Finnair and its oneworld alliance partner American Airlines antitrust immunity, which will give the companies opportunities to harmonize their route networks, marketing and services. To the customer this will be apparent as increased and efficient connections between Finland and the United States via New York and Europe, enhanced airport services and new joint prices.

Finnair and British Airways expanded their cooperation from the beginning of May, which will allow Finnair to extend its route network via London to South Africa and provide additional new destinations in Canada. Finnair has agreed to cooperate with Iberia on domestic Spanish routes.