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Key Figures 2000
Organization
Scheduled Passenger Rraffic
Leisure Traffic
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Travel Services
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The increasing technical possibilities and use of electronic air tickets, or e-tickets, has altered the service and operating processes of the travel agencies. While travel agencies can achieve cost savings, they can also offer their customers new electronic services. The e-ticket is already in use for almost 50 per cent of domestic traffic, with a potential to reach 70-75 per cent of all domestic tickets.

The Group's travel agencies have developed Internet services for private consumers, from open services to the extranet services used by companies. Commerce via the Internet is continually increasing as customers become familiar with the benefits of the new technology.

The Travel Services division also includes the reservation systems supplier Amadeus Finland Oy, which accounts for around 95% of reservations made in general booking systems in Finland. For this reason, Amadeus Finland is an essential partner in the travel industry.

Amadeus provides comprehensive services to various links in the travel chain: travel agencies, service providers, companies and individual travellers. Information gained from bookings is used comprehensively to make both the entire travel process and operations more efficient.