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Key Figures 2000
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Quality - cost-effectively

In what was a financially challenging year, Finnair maintained its leadership in quality, in terms of both service and operations. External indicators showed without doubt that in both business class and economy class the Finnair product gives the best value for money.

Operational quality is communicated by Finnair's constant presence at the top of punctuality and reliability statistics. Quality has been achieved without compromising competitive financial management. New, improved systems have meant that flights can be flown more economically and more punctually than before.

During winter 2001/02, Finnair's four MD-11 aircraft were overhauled to give them new identical cabins, allowing the integrated use of the entire MD-11 fleet on long-haul routes. This will enable additional long-haul flights to be made, in accordance with increased demand and the operational strategy.