Expertise is the company's key resource
The structural change in the demand for air travel and the restructuring of the Group imposed great pressure on staff solutions during 2002.
The fall in demand that struck the sector in the wake of September 11th, 2001 compelled the company to implement deep cost-cutting measures. A savings target was set at EUR 115 million, of which almost half was to come from personnel costs.
Partly as a result of negotiations and partly through measures imposed by the employer, a solution affecting all personnel groups was formulated and this was implemented during 2002. The cost-cutting methods varied between personnel groups. Broad agreement on the necessary savings was reached by suspending holiday bonuses, delaying pay rises and by imposing two or four-week lay-offs. In this way, we were also able to keep expertise within the company.
In personnel management, work was initiated to make administrative functions more efficient and thus to reduce costs. The measures were implemented in line with the company's business strategy, which is to focus on core operations and to arrange the functions that support them as efficiently as possible.
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